Frequently Asked Questions
Everything you need to know about your Pelsbarn shopping experience.
How long does shipping take?
Standard shipping typically takes 5-10 business days depending on your location. Once your order is dispatched, you will receive a tracking link via email to monitor its journey.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. Simply contact our support team to initiate a return or exchange.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite existing garments for the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At Pelsbarn, we are committed to ethical fashion. We work closely with our manufacturers to ensure high-quality materials that are both durable and responsibly produced.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 2 hours of placement by contacting our customer service team.